Order Processing

Orders are generally processed within the same day to 3 business days.

Some sea shipping services operate on fixed schedules or cut-off times. Orders placed after a cut-off may be shipped with the next available batch.

Tracking

Once your order has been handed to the carrier, we will send the shipping and tracking information by email.

You can use the tracking number on the relevant carrier’s official website.

For delivery questions, contact:

customer_service_center@spacevanta.com

huzetao@spacevanta.com

WhatsApp: (+86) 13377730863

Space Vanta aims to provide a reliable shopping experience. If your order has a product quality issue, shipping damage, or another order-related problem, please contact us so we can review it with you.

Product Quality or Damage

If you receive:

• A damaged product
• A product with a quality issue
• The wrong product

Please contact us as soon as possible.

Please provide your order information and photos of the product. A video may be requested when necessary.

After review, if the issue is confirmed and qualifies under our policy, the product cost and related shipping fees will be refunded to your original payment method within 48 hours.

Personal Reasons

This includes situations such as:

• You no longer want the product
• You do not like the product
• The product does not meet your needs
• You placed the wrong order
• Other non-quality-related reasons

Before Shipment

If your order has not been shipped, a refund can be processed within 48 hours after confirmation.

The refund will be returned to the original payment method.

After Shipment

If your order has already been shipped, the product cost may be processed according to our return and refund process.

Please note:

• Original shipping fees are not refundable.
• Return shipping costs are the customer’s responsibility.
• The returned product must remain in its original condition.
• The return must be reviewed and confirmed by Space Vanta.

Exchanges

If you would like to exchange a product for personal reasons, such as choosing a different product or selecting the wrong item, please contact us before sending anything back.

The customer is responsible for:

• Return shipping costs
• Reshipping costs
• Any applicable price difference

Incorrect Delivery Address

If an order cannot be delivered because of:

• An incorrect address
• Incomplete address information
• Failure to provide the correct information in time
• Other customer-related reasons

A refund may not be available.

Address changes can only be requested before shipment.

Any additional shipping costs resulting from an address change will be the customer’s responsibility.

Space Vanta aims to provide a simple, secure, and reliable payment experience.

Payment methods available to you will be shown at checkout.

Secure Payment

All payments are securely processed through Stripe.

Stripe uses industry-standard security measures to protect payment information during the transaction.

Space Vanta does not directly store full credit card details.

Available Payment Methods

Payment methods may vary depending on your market and checkout.

The payment options available for your order will be displayed during checkout.

For the Hong Kong store, currently supported card payments include:

• Visa
• Mastercard
• American Express
• UnionPay
• JCB
• Discover
• Diners Club

Additional payment methods, including Apple Pay and Google Pay, may be introduced in the future.