Assistance

Assistance

Here When You Need Us

Space Vanta is built to make everyday shopping simple and straightforward. If you have a question about an order, product, delivery, return, or anything else related to your purchase, our support team is available to help.

Before Your Order

Need help before placing an order?

You can reach us with questions about:

* Product information
* Product availability
* Shipping options
* Delivery destinations
* Orders and bundles

We will provide the information available to us so you can make a more informed choice.

After Your Order

Need help with an existing order?

Our team can assist with:

* Order status
* Shipping information
* Delivery questions
* Address-related issues
* Payment issues
* Returns and refunds
* Product-related concerns

Please provide your order number and the email used for your order whenever possible. This helps us review your request more efficiently.

How to Reach Us

Email
customer_service_center@spacevanta.com

WhatsApp
(+86) 13377730863

Hotline
(+86) 15916993110

For order-related enquiries, email is generally the best way to provide detailed information and supporting images or documents.

Our Approach

We aim to provide clear, practical support rather than simply direct you to another page.

When an issue requires review, we will assess the circumstances and explain the available next steps based on the order, product, shipping conditions, and applicable policies.

For returns and refunds, please also refer to our Return & Refund Policy.

For shipping information, please refer to our Delivery Information and relevant Shipping Policy.

Space Vanta

Thoughtful choices. Straightforward support.