Space Vanta aims to provide a reliable shopping experience. If your order has a product quality issue, shipping damage, or another order-related problem, please contact us so we can review it with you.
Product Quality or Damage
If you receive:
- A damaged product
- A product with a quality issue
- The wrong product
Please contact us as soon as possible.
Please provide your order information and photos of the product. A video may be requested when necessary.
After review, if the issue is confirmed and qualifies under our policy, the product cost and related shipping fees will be refunded to your original payment method within 48 hours.
Personal Reasons
This includes situations such as:
- You no longer want the product
- You do not like the product
- The product does not meet your needs
- You placed the wrong order
- Other non-quality-related reasons
Before Shipment
If your order has not been shipped, a refund can be processed within 48 hours after confirmation.
The refund will be returned to the original payment method.
After Shipment
If your order has already been shipped, the product cost may be processed according to our return and refund process.
Please note:
- Original shipping fees are not refundable.
- Return shipping costs are the customer’s responsibility.
- The returned product must remain in its original condition.
- The return must be reviewed and confirmed by Space Vanta.
Exchanges
If you would like to exchange a product for personal reasons, such as choosing a different product or selecting the wrong item, please contact us before sending anything back.
The customer is responsible for:
- Return shipping costs
- Reshipping costs
- Any applicable price difference
Incorrect Delivery Address
If an order cannot be delivered because of:
- An incorrect address
- Incomplete address information
- Failure to provide the correct information in time
- Other customer-related reasons
A refund may not be available.
Address changes can only be requested before shipment.
Any additional shipping costs resulting from an address change will be the customer’s responsibility.
