Return & Refund Policy

Return & Refund Policy

At Space Vanta, we want every order to arrive as expected. If something goes wrong, please contact us so we can review the issue and provide an appropriate resolution.

1. If There Is a Problem With Your Order

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible with:

* Your order number
* The email used for the order
* A description of the issue
* Photos or videos showing the product and its condition

After reviewing the case, we may provide a refund without requiring the product to be returned where this is the most practical solution.

Where a return is required, Space Vanta will provide return instructions and cover the reasonable return shipping cost for an approved product issue.

Depending on the circumstances, the available resolution may include a refund, replacement, or another appropriate remedy.

2. Refund Without Return

For some product issues, returning the item internationally may be unnecessary or disproportionately costly.

In these cases, Space Vanta may issue a refund without requiring a return.

Where appropriate, we may also offer a replacement item on a future order as a goodwill solution. Any such offer is discretionary and does not replace or limit any rights you may have under applicable consumer law.

3. Returns for Approved Issues

If we determine that a return is necessary, we will provide the return instructions before you send the item.

Please do not send products back without contacting us first.

For approved returns relating to a product defect, damage, incorrect item, or other issue attributable to the order, Space Vanta will cover the reasonable return shipping cost.

Once the returned item is received and reviewed, the applicable refund or other remedy will be processed.

4. Change of Mind and Customer-Related Issues

If you simply change your mind, no longer want the product, select an unsuitable variant, or make an incorrect delivery address entry, Space Vanta is generally not responsible for return or additional delivery costs.

Any re-shipping, address correction, or return-related costs arising from customer-provided information may be charged to the customer.

This section does not limit any consumer rights that cannot legally be excluded or waived under applicable law.

5. Refunds

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account depends on the payment provider and financial institution.

Where applicable, approved return-related shipping costs may also be refunded or reimbursed according to the resolution agreed with our Customer Service Team.

6. Contact Us

If you believe there is a problem with your order, please contact us before arranging a return.

Email: customer_service_center@spacevanta.com

Please include your order number, order email, recipient name, and relevant photos or videos so we can review your case efficiently.

7. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

Where applicable law provides a different or additional right to a refund, replacement, repair, cancellation, return, or compensation, those rights will continue to apply.