Where does Space Vanta ship internationally?
We currently ship to the United States, Canada, the United Kingdom, Australia, and Singapore.

Is international shipping free?
Free shipping is available when your order meets the applicable shipping threshold. Sea Freight starts from US$55 equivalent, while Air Freight starts from US$120 equivalent and applies to the first 5.5 kg where applicable.

Do you ship to countries not listed above?
If your destination is not currently listed, please email customer_service_center@spacevanta.com with your country, postal code, and the products you are interested in. We will check whether shipping can be arranged.
View International Shipping Policy

Do you ship within Hong Kong?
Yes. We currently offer Door-to-Door Delivery and Pickup Point Delivery for eligible Hong Kong orders.

Is delivery free in Hong Kong?
Yes, when your order meets the applicable threshold:

* HK$260 or more: Free Pickup Point Delivery
* HK$320 or more: Free Door-to-Door Delivery

How long does Hong Kong delivery take?
Delivery usually takes 2–3 business days after the order is processed. Actual delivery time may vary depending on logistics conditions, public holidays, weather, and other circumstances.

Can I choose my delivery method?
Available delivery methods depend on your order and destination. The applicable options will be shown during checkout.
View HK Shipping Policy

How can I track my order?

Once your order has been handed to the carrier, Space Vanta will send the relevant shipping and tracking information by email.

You can use the information provided in the email to track your shipment through the carrier’s official website.

If you have any questions about your order or shipment, you can contact us through:

Email

customer_service_center@spacevanta.com
huzetao@spacevanta.com

WhatsApp

(+86) 13377730863

We will assist you with your order and delivery status.

How is my delivery address confirmed for international orders?

For international orders, Space Vanta will confirm your delivery address by email before shipping.

If we do not receive a response within 12 hours, the delivery address will be considered confirmed and the order will be shipped accordingly.

Once the order has been shipped, the relevant tracking information will also be sent by email.

When can I request a refund or return?

If your order arrives with a damaged product, quality issue, or an item that does not match your order, please contact Space Vanta as soon as possible after delivery and provide:

• Photos of the issue
• A video if necessary
• Your order information

We will review the issue after receiving the relevant information.

If the issue is verified and qualifies for a refund, the product cost and applicable shipping charges will be refunded to the original payment method within 48 hours.

For personal reasons, such as no longer wanting the product, not liking it, finding it unsuitable, placing the wrong order, or other non-quality-related reasons:

Orders not yet shipped:
The refund will be processed within 48 hours after confirmation and returned to the original payment method.

Orders already shipped:

• The product cost may be processed according to our refund procedure
• Original shipping charges are non-refundable
• Return shipping costs are the customer’s responsibility
• Returned products must remain in complete condition and will be processed after Space Vanta confirms their condition

Can I exchange an item for another product?

If you would like to exchange an item for personal reasons, such as choosing the wrong product, preferring another product, or no longer wanting the original item, please contact us in advance for confirmation.

The customer is responsible for:

• Return shipping costs
• New shipping costs
• Any price difference, if applicable

What happens if I provide an incorrect delivery address?

Space Vanta cannot provide a refund when an order cannot be delivered due to customer-related reasons, including:

• An incorrect address
• Incomplete address information
• Failure to provide correct delivery information in time
• Other customer-related circumstances

If you need to change your delivery address, please contact us before your order is shipped.

Any additional shipping costs caused by an address change will be the customer’s responsibility.

What payment methods are available?

Available payment methods may vary depending on the market and checkout.

For our Hong Kong store, Space Vanta currently supports:

• Visa
• Mastercard
• American Express
• UnionPay
• JCB
• Discover
• Diners Club

The available payment options for your order will be displayed at checkout.

Payments are securely processed through Stripe, and Space Vanta does not directly store your full credit card information.

Is my payment information secure?

Yes.

Payments are processed through Stripe’s secure payment system using industry-standard security technology.

Space Vanta does not directly store your full credit card information, helping protect your payment information during the transaction.

We will continue to improve the checkout experience and plan to support additional express payment methods, including:

• Apple Pay
• Google Pay